Communication

Communication is about much more than the words we say. The tone of our voice when we speak, the attention we give to what the other person is saying, the messages we give out by the way we move and position our bodies and the accuracy and clarity of what we are saying are all key elements of good communication.

Having good communication with health care workers can help reduce a patient’s anxiety and build their confidence.

Losing control of their lives and independence can make patients feel helpless and hopeless and good communication can help to avoid these feelings – it can help people to see that they still have a say and are still in charge of their own lives.

The most precious thing we can give to another person is our time. When we show we’re prepared to lay aside all the other things we need to do to spend time with someone, to listen to them, get to know them and understand how they are feeling, we’re showing that we really value that person. Being able to communicate well helps us achieve this with our patients/clients.

At St Catherine’s we are aware that some conversations and communication episodes will be difficult. With the right skills and training it is possible to increase our confidence in this challenging area. We have a number of study sessions that can help you with this.

For further information, advice and resources about communication skills please see various downloads to the right.

For further general clinical guidance please click here.

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