The care of St Catherine’s Hospice … in people’s own homes

Lalitaben Nayee has lung problems and struggles with breathing, but is feeling more comfortable and has gained some independence back since Clinical Nurse Specialist Emma White began visiting her at home in Preston.

Her son Shekhar says: “When our GP first mentioned St Catherine’s, we were quite reluctant to go down that route. Even though we know about the wonderful care people receive at the hospice, we didn’t realise that they also provide care for people at home.

“Mum’s wish is to be at home with her family, so it’s really important to us that we do everything we can to achieve that.

“We initially spoke to someone from the hospice on the phone to find out more, and they explained that a nurse would come to our house and talk about medication and other ways they could help to improve my mum’s quality of life.”

Emma paid the family a visit, communicating with Lalitaben – who speaks the Indian language Gujarati – through Shekhar who translates between the pair.

“Emma really understands Mum’s needs and wishes,” he adds. “She really listens to us and has not only sorted out some medication to make Mum more comfortable; she also arranged for us to get mobility aids like a walking frame to help Mum move around more independently, and home oxygen therapy which has made such a difference.

“She gives us advice and she speaks to the GP regularly on our behalf to make sure everything is coordinated and kept on top of. It just felt like everything fell into place after her first visit; we had no idea St Catherine’s could provide that kind of care and support, and she’s been a God-send.

“We’ve had family members cared for wonderfully in St Catherine’s so we are very open to the idea of hospice care, but Mum’s wish is to die at home so it’s been a relief that St Catherine’s can help us in this way.”

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